 | | | | IT Support Specialist | Skills | MS Windows 2000/XP; MS Office; MS Exchange; PC Hardware / Software; RETAIL ENVIRONMENT and POS and SAP Systems a plus | | Date | 9-15-2010 | | Location | Itasca, IL 630 | | Terms | CON_CORP, CON_IND, CON_W2 | | Rate | $20 / hr 2 months | | Job Description: | SUMMARY
The IT Support Specialist provides technical and procedural advice, assistance, and support and problem resolution for our client's associates. This position has a variety of technical requirements that span multiple operating platforms and systems. This job does not have any direct control over budget. However, decisions about problem resolutions and procedural advice can have a significant impact to the business. Operates with considerable latitude in accomplishing tasks. Keeps leaders informed of decisions and impact, however decisions are subject to review.
ROLE RESPONSIBILITIES
Responds to a variety of problem reported inputs including, phone, email, web tickets. Provides technical and procedural advice, assistance, support and problem resolution to the full compliment of systems, hardware and software. Resolution is delivered by either phone, email, remote assistance or a visit to an associate's desk.
Applies troubleshooting techniques and technical knowledge to identify the severity of the problem and the needed steps to resolve the problem. Independently assesses reported problems, questions and requests with a focus on consistent information gathering and diagnostics.
Document all reported problems, requests and questions into the problem management database.
Research problems that do not have a documented solution and formulate a resolution.
Review daily ticket flow to make sure all issues are properly researched, updated, resolved or escalated.
Review and update knowledge articles to assist with the troubleshooting and resolution of technical problems.
Review training material and self study tools to stay informed of current technologies.
Responsible for the installation and configuration of new and replacement hardware and software.
Demonstrates a commitment to our client's core values of safety, integrity, process improvement, and customer satisfaction.
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary
QUALIFICATIONS
-excellent written and verbal communication skills
-strong analytical and organization skills
-customer service experience
-knowledge of MS Windows 2000/XP, MS OFFICE, MS EXCHANGE, PC HARDWARE/SOFTWARE
-knowledge of Point of Sale (POS) and SAP Systems a plus
-RETAIL ENVIRONMENT EXPERIENCE a definite plus!
-strong technical aptitude
ABOUT ENCORE CONSULTING SERVICES, INC.
Founded in 2000, Encore is a privately-held business, technology services and IT staff augmentation firm. Working in partnership with our clients, we deliver technology-enabled solutions that improve top-to-bottom line business performance.
At Encore, you'll find challenging and meaningful work with future opportunities for growth. Encore promotes continuous improvement, fosters new ideas, and encourages innovation for individuals who are committed to excellence. We are currently looking for people who have a passion for technology and the ability to be a true leader in the ever-changing consulting services industry.
If you would like to explore exciting career opportunities and provide consulting services to some of the nation*s leading companies, apply online today to Susan King-Schreiber, Director of Human Resources, at:
SKING-SCHREIBER@ENCORECONSULTING.COM
Encore Consulting Services, Inc. and our clients are Equal Opportunity Employers. | If you are interested in this, or any other Encore opportunity, please contact:
careers@encoreconsulting.com | | | |  Copyright Encore Consulting Services, Inc |  |  | |
